Support & Repair Options

We offer a wide variety of support and repair options including remote support for our SLA clients. We offer onsite visits to both our business and residential customers. Last but not least we take walk in support and repair requests are our retail store. Call us today for pricing and scheduling!

Service Level Agreements

Service Level Agreements are a huge part of our business model. They are helpful to both our clients and our company. On the client side of things, a "fully managed" contract guarentees the client a predictable budget for the labor associated with monitoring, management, and support of their IT infrastructure. They also provide guarenteed response times, extended availability outside normal business hours, and significantly reduced rates for support requests falling outside of the agreement. On our side they provide us with the ability to better gauge our staffing requirements to keep our response times low. They really are a win-win for both parties!

Business Class Hardware

While we service/repair all classes of computer hardware, we only sell "business" class hardware. You may or may not be aware of the fact that all the major PC vendors have a multitude of different product offerings. Those offerings are then broken up into different product lines. Groups of those lines are targetted at the business/enterprise market, while others are targetted at the mainstream/residential market. On the residential side you normally find that price is king on the low end, whereas "bling" is king on the high end. The business class products are usually built to fit specific use cases. For instance asset longevity can be a deciding factor for many businesses. When you break that down material durability and manufacturer support/warranties are the cornerstone of what makes business class products more desirable. Granted, we'll order and sell you whatever you want; but we only stock business class hardware and its what we use. You won't find these products on the shelf at your favorite big box store.

Communication

Industries and their practices evolve over time and so too do customers' expectations. Our industry is no different. While the industry norm is to route all support requests through layers of receptionists or ticketting systems, we rely on good old personal touch via direct telephone and SMS message communication. That means our SLA clients have direct lines to the people who will solve their problems.

Presence

Since 1993, we've maintained a physical presence in the city of Atmore Alabama. Our company has grown and shrank and grown again over the years. One thing has remained true. In Atmore Alabama you can walk into a computer store and purchase a quality new computer or get your broken one fixed. We don't work from home or the beach and we maintain a sizeable stock of computer and IT components you won't find at the big box stores. We are brick and mortar. We are Atmore Alabama. Welcome!

Availability

We offer a wide range of availability to our clients. Each of our SLA contracts is tailored to the needs of that client. Some clients need 24-7-365 availability and that's what we provide. Others need to know that during normal business hours they have a lifeline in the event of a server outage. We've got clients from coast to coast, in a wide range of industries. It doesn't matter if you are in southern Florida all the way to Alaska, we can offer you options for guarenteed availability and response times.