Service Level Agreements
Service Level Agreements are a huge part of our business model. They are helpful to both our clients and our company. On the client side of things, a "fully managed" contract guarentees the client a predictable budget for the labor associated with monitoring, management, and support of their IT infrastructure. They also provide guarenteed response times, extended availability outside normal business hours, and significantly reduced rates for support requests falling outside of the agreement. On our side they provide us with the ability to better gauge our staffing requirements to keep our response times low. They really are a win-win for both parties!