Business Services – General Support Rates

General Support Rates

5669f4a56bfd0122131def30_Divider
 
We have a variety of business support options for our SLA clients, as well as our non-SLA clients. Our services are billed in single hour increments. Please note in-store labor rates for businesses are higher than our residential clients due to business clients being given higher priority. In other words if you drop off your problem hardware in-store it goes to the front of the line. Our support labor rates are listed below. Please also note that SLA customers are NOT subject to service call fees and receive lower hourly rates in addition to being given higher priority over non-SLA clients.

SLA Client Rates (assuming the services fall outside the SLA contract):

  • On-site Service: $90.00/hr
  • On-site Service (After hours): $175.00/hr
  • In-store Service: $75.00/hr
  • Remote Support: $90.00/hr
  • Remote Support (After hours): $125.00/hr

Non-SLA Client Rates:

  • On-site Service: $125.00/hr + $75.00 Service Call Fee
  • On-site Service (After hours): $250.00/hr + $200 Service Call Fee
  • In-store Service: $125.00/hr
  • Remote Support: $125.00/hr + $50.00 Service Call Fee
  • Remote Support (After hours): $200.00/hr + $100 Service Call Fee
Group of young business people it engineer in network server room solving problems and give help and support
"After hours" means outside our normal scheduling time of 8am-5pm CST Monday-Friday, or on national holidays.